dave-smith.co.uk

Service Unavailable and error code 12…..

Finally found the fix here

$ ~/Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/Resources/install.py --uninstall

$ sudo /Library/Google/GoogleSoftwareUpdate/GoogleSoftwareUpdate.bundle/Contents/Resources/GoogleSoftwareUpdateAgent.app/Contents/Resources/install.py --uninstall

$ sudo rm -rf /Library/Google/GoogleSoftwareUpdate/ ~/Library/Google/GoogleSoftwareUpdate/

And as the OP says be careful with the last command sudo rm -rf isn’t fussy about what it kills.

I’m now running version 13.0.782.107 which seams as near as damnit to be the latest release (as posted here)

So for a while I’d had issues with Adobe Air applications sometimes working other times not, and due to the infrequency with which I used Air based applications I had largely ignored the problem, however today I need to use Mockups and this I meant I had to fix the issue.

The solution turned out to be pretty simple, uninstall Air (for good measure) and then install Mockups, simples.  So open a terminal session and use the following:

sudo /Applications/Utilities/Adobe\ AIR\Uninstaller.app/Contents/MacOS/Adobe\ AIR\ Installer -uninstall

Enter your password when prompted and a few seconds later you get:

Uninstalling Adobe AIR (all versions)
done

Re-install Air, install Mockups, get creative

Why the dull post on something so simple, well I’ve had to do this several times now and always have to Google for the best way to uninstall Air on OSX so this time I’ve posted here to help me out. BTW – this worked on Lion

So with one of my guys in Amsterdam and the other deciding his cold is man-flu I’m HelpDesk, no really stop laughing at the back!

I’ve been manning the ticketing system and picking up the phone to help users who can’t find their drinks holder, have lost the “any” key and are generally stuck. I’ve even managed to upgrade RAM in a couple of machines without killing myself, or frying the computer, clearly you just never lose the knack.

Best call of the day:

User : Hello I’m not getting any email on my computer, I’ve got some on my iPad, but nothing at all on my computer.
Tech (Me) : Ok, I can’t see your computer on the network, can you check in “System preferences” -> “Sharing” and tell me the computer name so I can remote in.
User : (after some faffing and more “email isn’t working comments”) Computer name is xxxxxxxxx
Tech : Ok, I can see that machine, logging in….
(poke around)
Tech : Right what email client are you using ?
User : Entourage
Tech : (Suppressed *ick) erm, well it’s not configured on this machine
User : Yes, there are no new emails.
Tech : No, the account isn’t setup at all….
User : Oh hangon, this isn’t my computer (shouting around the office) Has anyone seen my computer ?

*click*

Guess that gets logged as PEBKAC.

And people wonder why techies are cynical about users…..

* to be fair back to the shop floor would actually involve me working in Tesco’s as a stock controller.

So is it just me, or is having access to BT Openzone with my iPhone as useful as a chocolate fireguard, I’ve never managed to get a working connection using BT Openzone, in fact the first thing I do when having connection problems on my iPhone is turn off the WiFi as invariably it is connection to Openzone, and can’t do anything, maybe “we” need to create a new version of the UK Snowmap and use it to log BT Openzone #FAILs ?

Oh and on a related subject BT Openzone is not always BT Openzone when it is a BT Fon zone. I must admit I had come across this and never managed to get BT Fon to work either.

Ok going from 6.0.2 -> 6.0.5 NE on RHEL 4.x (Yes I know that the next major version won’t support 4.x) and I was hoping for a nice smooth upgrade, the previous SSL Comercial cert problems now showing as fixed in the bugtracker, however at the end of the process and I’m getting the same “Expired Cert” warning messages from email clients and the like….

So as root

cd /opt/zimbra/ssl/zimbra
/opt/zimbra/bin/zmcertmgr deploycrt comm commercial.6.0.2/commercial/commercial.crt commercial.6.0.2/commercial/commercial_ca.crt

Restart the services using ZMProv and all is good.

Note: I originally posted this on a different website, but have since re-purposed that site, having had this post help me out twice I figure it was worth keeping

UPDATE: Bug 41683 is now showing as fixed in 6.0.4

So last night was the chosen time to upgrade the Zimbra install at work, all offices were shut, most people shouldn’t be working and if they were then an hour without email shouldn’t be too much to have to cope with.

With offices in San Francsico and also Dubai the time when server changes that impact everyone can be made is from midnight Friday through to 05:00 on Sunday morning (Dubai has Friday and Saturday as its weekend)

All seemed to go fine with the upgrade until I checked the installed certificate, this had reverted to an earlier, now expired cert.  Using the admin interface to attempt a reinstall with newer server certificate failed with:

Invalid Request
Message: invalid request: missing required attribute: server Error code: service.INVALID_REQUEST Method: GetCertRequest Details:soap:Sender

So a quick hunt around the support forums, a bit of googling later and with no obvious answer found (and an impending deadline) it was time to log a support ticket.

Shortly the landline rang and it was time to give over access of the mail server to Zimbra support to have a look and fix the problem. 10 Minutes later and all was sorted.  It was a known bug (42216 / 41683) which is due to be fixed in 6.0.4

However the interim solution is to redeploy the commercial cert.

cd /opt/zimbra/ssl/zimbra/commercial
/opt/zimbra/bin/zmcertmgr verifycrt comm ./commercial.key ./commercial.crt ./commercial_ca.crt

If all looks good:

/opt/zimbra/bin/zmcertmgr deploycrt comm ./commercial.crt ./commercial_ca.crt

And you’re back up and running with the correctly installed commercial certificate.

Hopefully this is useful to someone, will probably need this again for the 6.0.3 upgrade, and slightly OT maybe I’ll take a more in depth look at outsourced Exchange solutions as our contract is up for renewal in April.

Amazing, I’d never be so slapdash with a client site, and yet here I am with my site, updated, but missing the modules I was running on it, and the theme I’d hacked together…

…and no backup

*twat*

Update – looks like I’m mostly back up and running, time to take a backup of the files, and not just the database.

(and if you ever need to convert a Drupal 5.x theme to 6.x this will help.)