dave-smith.co.uk

So with one of my guys in Amsterdam and the other deciding his cold is man-flu I’m HelpDesk, no really stop laughing at the back!

I’ve been manning the ticketing system and picking up the phone to help users who can’t find their drinks holder, have lost the “any” key and are generally stuck. I’ve even managed to upgrade RAM in a couple of machines without killing myself, or frying the computer, clearly you just never lose the knack.

Best call of the day:

User : Hello I’m not getting any email on my computer, I’ve got some on my iPad, but nothing at all on my computer.
Tech (Me) : Ok, I can’t see your computer on the network, can you check in “System preferences” -> “Sharing” and tell me the computer name so I can remote in.
User : (after some faffing and more “email isn’t working comments”) Computer name is xxxxxxxxx
Tech : Ok, I can see that machine, logging in….
(poke around)
Tech : Right what email client are you using ?
User : Entourage
Tech : (Suppressed *ick) erm, well it’s not configured on this machine
User : Yes, there are no new emails.
Tech : No, the account isn’t setup at all….
User : Oh hangon, this isn’t my computer (shouting around the office) Has anyone seen my computer ?

*click*

Guess that gets logged as PEBKAC.

And people wonder why techies are cynical about users…..

* to be fair back to the shop floor would actually involve me working in Tesco’s as a stock controller.

So is it just me, or is having access to BT Openzone with my iPhone as useful as a chocolate fireguard, I’ve never managed to get a working connection using BT Openzone, in fact the first thing I do when having connection problems on my iPhone is turn off the WiFi as invariably it is connection to Openzone, and can’t do anything, maybe “we” need to create a new version of the UK Snowmap and use it to log BT Openzone #FAILs ?

Oh and on a related subject BT Openzone is not always BT Openzone when it is a BT Fon zone. I must admit I had come across this and never managed to get BT Fon to work either.

People fall for this shit ???

From: UK National Lottery HQ
Subject: Notice!! Form the National Lottery HQ. UK
Date: 7 April 2010 09:33:33 GMT+01:00
Reply-To: diliverycompany@gmail.com
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Office of the UK National Lottery London
Reference Number: UK/910/16454-Official
First Quarter Year Bonanza Notification Mail

The UK National Lottery Online Promotion Board wishes to inform you that your e-mail address have won you the 2010 Award promo lottery prize of 800,000,00 pounds, kindly contact your claims agent Mr. Carton Cole.with details below
1)Your Names:
2)Address:
3)Age:
4)Occupation:
5)Phone no:
6)Country:
7)Amount Won :
8)Reference Number:
9)Sex:

for more details and for due processing email processingunit2010@gmail.com Congrats..

MR. SAMUEL PHILIP.
CLEARING DEPT